Return Window

Eligible items may be returned within 14 calendar days after confirmed delivery. Contact us before returning anything. Unauthorised returns may not be accepted.

Return Eligibility

To qualify for a return, the item must be unused, unworn, unwashed, and in its original condition with packaging, accessories, manuals, tags, and proof of purchase.

Damaged, Defective or Incorrect Items

Inspect your order upon delivery. Contact admin@shop2.shop within 48 hours if an item is damaged, defective, incomplete, or different from what was ordered.

Provide:

• Your order number
• A description of the issue
• Clear photographs or video of the item
• Photographs of the packaging and shipping label

We will review the claim and arrange an appropriate replacement, refund, or other remedy. Nothing in this policy limits rights available under applicable consumer protection laws.

Change-of-Mind Returns

Approved change-of-mind returns may be accepted within the return window. Customers are responsible for return shipping costs. Original shipping charges are non-refundable unless the item was defective, damaged, or incorrect.

Non-Returnable Items

Unless defective or required by applicable law, returns are not accepted for:

• Personal-care, hygiene or intimate products
• Cosmetics or beauty products that have been opened
• Perishable goods
• Customised or personalised products
• Downloadable or digital products
• Gift cards
• Items marked final sale
• Products damaged through misuse, improper installation, accidents, or normal wear

Return Process

Email admin@shop2.shop with your order number and reason for return. If approved, we will provide return instructions and the correct return address.

Do not return products to the address shown on the parcel or directly to the supplier without written instructions. Products may be fulfilled from different locations.

Use tracked shipping and retain the receipt. Shop2 is not responsible for unauthorised returns or parcels lost while being returned by the customer.

Refunds

We will inspect or validate the returned item or claim. If approved, the refund will be issued to the original payment method. Bank or card processing may take approximately 5–10 business days after the refund is issued.

Shipping costs, customs duties, taxes, foreign exchange differences, and payment-provider charges may be non-refundable unless required by law.

Exchanges

Direct exchanges may not always be available. Where appropriate, we may offer a replacement or ask the customer to return the item and place a new order.

Order Cancellations

Cancellation requests must be submitted as soon as possible. Orders cannot be cancelled after processing or fulfilment has begun. If fulfilment has started, the customer must follow the return process after delivery.

Late or Missing Refunds

If an approved refund has not appeared after 10 business days, check with your bank or card provider first, then contact admin@shop2.shop.

Payment Disputes

Please contact us first if there is a problem with an order or payment so we can investigate promptly. This does not restrict any rights available through the customer’s bank, payment provider, or applicable law.

Contact

For returns and refunds, email admin@shop2.shop and include your order number.