{"id":79,"date":"2026-07-16T18:30:55","date_gmt":"2026-07-16T18:30:55","guid":{"rendered":"https:\/\/shop2.shop\/faq\/"},"modified":"2026-10-12T12:51:14","modified_gmt":"2026-10-12T12:51:14","slug":"faq","status":"publish","type":"page","link":"https:\/\/shop2.shop\/ms\/faq\/","title":{"rendered":"Soalan Lazim (FAQ)"},"content":{"rendered":"
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Soalan Lazim Soalan lazim<\/h2>\n<\/div>\n\n\n\n
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Berapa lama masa penghantaran?<\/p>\n\n\n\n

Orders normally take 1\u20133 business days to process, followed by an estimated 5\u201314 business days for delivery to Singapore. These are estimates, not guaranteed dates. See our Polisi Penghantaran<\/a> for details.<\/p>\n<\/div>\n\n\n\n

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Bolehkah saya menjejaki pesanan saya?<\/p>\n\n\n\n

Use our Track Order page<\/a> with your order number and billing email to view your order status. Carrier tracking information is emailed when available; updates may take 3\u20137 business days to appear after dispatch.<\/p>\n<\/div>\n\n\n\n

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Apakah polisi pemulangan anda?<\/p>\n\n\n\n

Eligible items may be returned within 14 calendar days after confirmed delivery, subject to our Polisi Pemulangan & Bayaran Balik<\/a>. Email us before returning anything. The approved return address and instructions are provided by email.<\/p>\n<\/div>\n\n\n\n

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Di manakah anda menghantar?<\/p>\n\n\n\n

Kami membuat penghantaran ke Singapura sahaja. Penghantaran standard ialah S$4.90, dengan penghantaran percuma untuk pesanan sebanyak S$60 atau lebih.<\/p>\n<\/div>\n\n\n\n

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Bagaimanakah saya boleh menghubungi sokongan pelanggan?<\/p>\n\n\n\n

E-mel admin@shop2.shop<\/a>. For an existing order, include your order number and a brief description of the issue.<\/p>\n<\/div>\n\n

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Apakah mata wang harga anda?<\/h3>\n\n

Semua harga produk dan jumlah pembayaran adalah dalam dolar Singapura (SGD). Semak jumlah akhir, termasuk sebarang caj penghantaran, sebelum mengesahkan pembayaran.<\/p>\n<\/div>\n

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Kaedah pembayaran manakah yang boleh saya gunakan?<\/h3>\n\n

Pembayaran Kad tersedia melalui Stripe. Apple Pay atau Google Pay juga mungkin muncul pada peranti dan penyemak imbas yang disokong. Gunakan kaedah pembayaran yang ditunjukkan semasa pembayaran anda.<\/p>\n<\/div>\n

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Bolehkah saya menukar atau membatalkan pesanan saya?<\/h3>\n\n

E-mel admin@shop2.shop<\/a> as soon as possible with your order number and requested change. Changes are not guaranteed once processing or fulfilment begins. See the cancellation terms in our Polisi Pemulangan & Bayaran Balik<\/a>.<\/p>\n<\/div>\n

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Adakah semua barang saya akan tiba bersama-sama?<\/h3>\n\n

Item boleh dipenuhi oleh rakan kongsi yang berbeza dan tiba dalam bungkusan berasingan pada tarikh yang berbeza. Anda tidak akan dikenakan bayaran penghantaran tambahan hanya kerana pesanan anda dibahagikan kepada beberapa bungkusan.<\/p>\n<\/div>\n

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Apakah yang perlu saya lakukan jika barang sampai dalam keadaan rosak atau tidak betul?<\/h3>\n\n

Please email admin@shop2.shop<\/a> promptly, preferably within 48 hours of delivery. Include your order number, a description and clear photos of the item, packaging and shipping label. We will review the issue; this does not limit your applicable consumer rights.<\/p>\n<\/div>\n

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Bagaimanakah cara saya memilih saiz, warna atau pek yang betul?<\/h3>\n\n

Baca penerangan produk dan pilih varian yang diperlukan sebelum menambahkannya pada troli anda. Semak dimensi, keserasian dan kuantiti pek dengan teliti. Jika anda tidak pasti, e-mel kami sebelum membuat pesanan anda.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

FAQs How long does shipping take? Orders normally take 1\u20133 business days to process, followed by an estimated 5\u201314 business days for delivery to Singapore. These are estimates, not guaranteed dates. See our Shipping Policy for details. Can I track my order? Use our Track Order page with your order number and billing email to […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"no-title","meta":{"footnotes":""},"class_list":["post-79","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t