{"id":79,"date":"2026-07-16T18:30:55","date_gmt":"2026-07-16T18:30:55","guid":{"rendered":"https:\/\/shop2.shop\/faq\/"},"modified":"2026-10-12T12:51:14","modified_gmt":"2026-10-12T12:51:14","slug":"faq","status":"publish","type":"page","link":"https:\/\/shop2.shop\/id\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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FAQ<\/h2>\n<\/div>\n\n\n\n
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Berapa lama pengirimannya?<\/p>\n\n\n\n

Orders normally take 1\u20133 business days to process, followed by an estimated 5\u201314 business days for delivery to Singapore. These are estimates, not guaranteed dates. See our Kebijakan Pengiriman<\/a> for details.<\/p>\n<\/div>\n\n\n\n

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Bisakah saya melacak pesanan saya?<\/p>\n\n\n\n

Use our Track Order page<\/a> with your order number and billing email to view your order status. Carrier tracking information is emailed when available; updates may take 3\u20137 business days to appear after dispatch.<\/p>\n<\/div>\n\n\n\n

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Apa kebijakan pengembalian Anda?<\/p>\n\n\n\n

Eligible items may be returned within 14 calendar days after confirmed delivery, subject to our Kebijakan pengembalian & pengembalian dana<\/a>. Email us before returning anything. The approved return address and instructions are provided by email.<\/p>\n<\/div>\n\n\n\n

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Di mana Anda memberikan?<\/p>\n\n\n\n

Saat ini kami hanya mengirim ke Singapura. Pengiriman standar adalah S$4,90, dengan pengiriman gratis untuk pesanan S$60 atau lebih.<\/p>\n<\/div>\n\n\n\n

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Bagaimana Saya Dapat Menghubungi Dukungan Pelanggan?<\/p>\n\n\n\n

Email admin@shop2.shop<\/a>. For an existing order, include your order number and a brief description of the issue.<\/p>\n<\/div>\n\n

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Harga apa yang Anda masukkan ke dalam mata uang?<\/h3>\n\n

Semua harga produk dan total checkout dalam dolar Singapura (SGD). Tinjau total akhir, termasuk biaya pengiriman, sebelum konfirmasi pembayaran.<\/p>\n<\/div>\n

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Metode pembayaran mana yang dapat saya gunakan?<\/h3>\n\n

Pembayaran kartu tersedia melalui Stripe. Apple Pay atau Google Pay juga dapat muncul di perangkat dan browser yang didukung. Gunakan metode pembayaran yang ditampilkan di checkout Anda.<\/p>\n<\/div>\n

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Dapatkah saya mengubah atau membatalkan pesanan saya?<\/h3>\n\n

Email admin@shop2.shop<\/a> as soon as possible with your order number and requested change. Changes are not guaranteed once processing or fulfilment begins. See the cancellation terms in our Kebijakan pengembalian & pengembalian dana<\/a>.<\/p>\n<\/div>\n

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Apakah semua barang saya akan sampai bersama?<\/h3>\n\n

Item dapat dipenuhi oleh mitra yang berbeda dan tiba dalam paket terpisah pada tanggal yang berbeda. Anda tidak akan dikenakan biaya pengiriman tambahan hanya karena pesanan Anda dibagi menjadi beberapa paket.<\/p>\n<\/div>\n

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Apa yang harus saya lakukan jika barang tiba rusak atau salah?<\/h3>\n\n

Please email admin@shop2.shop<\/a> promptly, preferably within 48 hours of delivery. Include your order number, a description and clear photos of the item, packaging and shipping label. We will review the issue; this does not limit your applicable consumer rights.<\/p>\n<\/div>\n

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Bagaimana cara memilih ukuran, warna, atau kemasan yang tepat?<\/h3>\n\n

Baca deskripsi produk dan pilih varian yang diperlukan sebelum menambahkannya ke keranjang Anda. Periksa dimensi, kompatibilitas dan jumlah kemasan dengan hati-hati. Jika Anda tidak yakin, email kami sebelum menempatkan pesanan Anda.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

FAQs How long does shipping take? Orders normally take 1\u20133 business days to process, followed by an estimated 5\u201314 business days for delivery to Singapore. These are estimates, not guaranteed dates. See our Shipping Policy for details. Can I track my order? Use our Track Order page with your order number and billing email to […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"no-title","meta":{"footnotes":""},"class_list":["post-79","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t