{"id":79,"date":"2026-07-16T18:30:55","date_gmt":"2026-07-16T18:30:55","guid":{"rendered":"https:\/\/shop2.shop\/faq\/"},"modified":"2026-10-12T12:51:14","modified_gmt":"2026-10-12T12:51:14","slug":"faq","status":"publish","type":"page","link":"https:\/\/shop2.shop\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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FAQ<\/h2>\n<\/div>\n\n\n\n
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Combien de temps dure l'exp\u00e9dition ?<\/p>\n\n\n\n

Orders normally take 1\u20133 business days to process, followed by an estimated 5\u201314 business days for delivery to Singapore. These are estimates, not guaranteed dates. See our Politique d'exp\u00e9dition<\/a> for details.<\/p>\n<\/div>\n\n\n\n

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Puis-je suivre ma commande ?<\/p>\n\n\n\n

Use our Track Order page<\/a> with your order number and billing email to view your order status. Carrier tracking information is emailed when available; updates may take 3\u20137 business days to appear after dispatch.<\/p>\n<\/div>\n\n\n\n

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Quelle est votre politique de retour\u00a0?<\/p>\n\n\n\n

Eligible items may be returned within 14 calendar days after confirmed delivery, subject to our Politique de retour et de remboursement<\/a>. Email us before returning anything. The approved return address and instructions are provided by email.<\/p>\n<\/div>\n\n\n\n

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O\u00f9 livrez-vous\u00a0?<\/p>\n\n\n\n

Nous livrons actuellement \u00e0 Singapour uniquement. La livraison standard est de 4,90\u00a0$, avec la livraison gratuite pour les commandes de 60\u00a0S$ ou plus.<\/p>\n<\/div>\n\n\n\n

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Comment contacter le service client\u00e8le ?<\/p>\n\n\n\n

email admin@shop2.shop<\/a>. For an existing order, include your order number and a brief description of the issue.<\/p>\n<\/div>\n\n

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Dans quelle devise sont vos prix\u00a0?<\/h3>\n\n

Tous les prix des produits et les totaux de paiement sont en dollars de Singapour (SGD). Examinez le total final, y compris les frais de livraison, avant de confirmer le paiement.<\/p>\n<\/div>\n

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Quels modes de paiement puis-je utiliser ?<\/h3>\n\n

Le paiement par carte est disponible via Stripe. Apple Pay ou Google Pay peuvent \u00e9galement appara\u00eetre sur les appareils et les navigateurs pris en charge. Utilisez les m\u00e9thodes de paiement indiqu\u00e9es lors de votre paiement.<\/p>\n<\/div>\n

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Puis-je modifier ou annuler ma commande ?<\/h3>\n\n

email admin@shop2.shop<\/a> as soon as possible with your order number and requested change. Changes are not guaranteed once processing or fulfilment begins. See the cancellation terms in our Politique de retour et de remboursement<\/a>.<\/p>\n<\/div>\n

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Tous mes articles arriveront-ils ensemble\u00a0?<\/h3>\n\n

Les articles peuvent \u00eatre remplis par diff\u00e9rents partenaires et arriver dans des colis s\u00e9par\u00e9s \u00e0 des dates diff\u00e9rentes. Vous ne serez pas factur\u00e9 d'exp\u00e9dition suppl\u00e9mentaire simplement parce que votre commande est divis\u00e9e en plusieurs colis.<\/p>\n<\/div>\n

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Que dois-je faire si un article arrive endommag\u00e9 ou incorrect ?<\/h3>\n\n

Please email admin@shop2.shop<\/a> promptly, preferably within 48 hours of delivery. Include your order number, a description and clear photos of the item, packaging and shipping label. We will review the issue; this does not limit your applicable consumer rights.<\/p>\n<\/div>\n

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Comment choisir la bonne taille, la bonne couleur ou l'emballage ?<\/h3>\n\n

Lisez la description du produit et s\u00e9lectionnez la variante requise avant de l'ajouter \u00e0 votre panier. V\u00e9rifiez soigneusement les dimensions, la compatibilit\u00e9 et la quantit\u00e9 de pack. Si vous n'\u00eates pas s\u00fbr, envoyez-nous un e-mail avant de passer votre commande.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

FAQs How long does shipping take? Orders normally take 1\u20133 business days to process, followed by an estimated 5\u201314 business days for delivery to Singapore. These are estimates, not guaranteed dates. See our Shipping Policy for details. Can I track my order? Use our Track Order page with your order number and billing email to […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"no-title","meta":{"footnotes":""},"class_list":["post-79","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t