{"id":79,"date":"2026-07-16T18:30:55","date_gmt":"2026-07-16T18:30:55","guid":{"rendered":"https:\/\/shop2.shop\/faq\/"},"modified":"2026-10-12T12:51:14","modified_gmt":"2026-10-12T12:51:14","slug":"faq","status":"publish","type":"page","link":"https:\/\/shop2.shop\/es\/faq\/","title":{"rendered":"PF"},"content":{"rendered":"
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Preguntas Frecuentes<\/h2>\n<\/div>\n\n\n\n
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\u00bfCu\u00e1nto tarda el env\u00edo?<\/p>\n\n\n\n

Orders normally take 1\u20133 business days to process, followed by an estimated 5\u201314 business days for delivery to Singapore. These are estimates, not guaranteed dates. See our Pol\u00edtica de env\u00edo<\/a> for details.<\/p>\n<\/div>\n\n\n\n

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\u00bfPuedo rastrear mi pedido?<\/p>\n\n\n\n

Use our Track Order page<\/a> with your order number and billing email to view your order status. Carrier tracking information is emailed when available; updates may take 3\u20137 business days to appear after dispatch.<\/p>\n<\/div>\n\n\n\n

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\u00bfCu\u00e1l es su pol\u00edtica de devoluci\u00f3n?<\/p>\n\n\n\n

Eligible items may be returned within 14 calendar days after confirmed delivery, subject to our Pol\u00edtica de devoluci\u00f3n y reembolso<\/a>. Email us before returning anything. The approved return address and instructions are provided by email.<\/p>\n<\/div>\n\n\n\n

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\u00bfD\u00f3nde entregas?<\/p>\n\n\n\n

Actualmente entregamos solo a Singapur. La entrega est\u00e1ndar cuesta S$4.90, con env\u00edo gratis en pedidos de S$60 o m\u00e1s.<\/p>\n<\/div>\n\n\n\n

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\u00bfC\u00f3mo puedo contactar con el servicio de atenci\u00f3n al cliente?<\/p>\n\n\n\n

Correo electr\u00f3nico admin@shop2.shop<\/a>. For an existing order, include your order number and a brief description of the issue.<\/p>\n<\/div>\n\n

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\u00bfEn qu\u00e9 moneda son sus precios?<\/h3>\n\n

Todos los precios de los productos y los totales de pago est\u00e1n en d\u00f3lares de Singapur (SGD). Revise el total final, incluido cualquier cargo de entrega, antes de confirmar el pago.<\/p>\n<\/div>\n

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\u00bfQu\u00e9 m\u00e9todos de pago puedo usar?<\/h3>\n\n

El pago con tarjeta est\u00e1 disponible a trav\u00e9s de Stripe. Apple Pay o Google Pay tambi\u00e9n pueden aparecer en dispositivos y navegadores compatibles. Utilice los m\u00e9todos de pago que se muestran en su pago.<\/p>\n<\/div>\n

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\u00bfPuedo cambiar o cancelar mi pedido?<\/h3>\n\n

Correo electr\u00f3nico admin@shop2.shop<\/a> as soon as possible with your order number and requested change. Changes are not guaranteed once processing or fulfilment begins. See the cancellation terms in our Pol\u00edtica de devoluci\u00f3n y reembolso<\/a>.<\/p>\n<\/div>\n

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\u00bfLlegar\u00e1n todos mis art\u00edculos juntos?<\/h3>\n\n

Los art\u00edculos pueden ser cumplidos por diferentes socios y llegar en parcelas separadas en diferentes fechas. No se le cobrar\u00e1 el env\u00edo adicional solo porque su pedido se divide en varios paquetes.<\/p>\n<\/div>\n

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\u00bfQu\u00e9 debo hacer si un art\u00edculo llega da\u00f1ado o es incorrecto?<\/h3>\n\n

Please email admin@shop2.shop<\/a> promptly, preferably within 48 hours of delivery. Include your order number, a description and clear photos of the item, packaging and shipping label. We will review the issue; this does not limit your applicable consumer rights.<\/p>\n<\/div>\n

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\u00bfC\u00f3mo elijo el tama\u00f1o, el color o el paquete correctos?<\/h3>\n\n

Lea la descripci\u00f3n del producto y seleccione la variante requerida antes de agregarla a su carrito. Compruebe cuidadosamente las dimensiones, la compatibilidad y la cantidad de paquetes. Si no est\u00e1 seguro, env\u00edenos un correo electr\u00f3nico antes de realizar su pedido.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

FAQs How long does shipping take? Orders normally take 1\u20133 business days to process, followed by an estimated 5\u201314 business days for delivery to Singapore. These are estimates, not guaranteed dates. See our Shipping Policy for details. Can I track my order? Use our Track Order page with your order number and billing email to […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"no-title","meta":{"footnotes":""},"class_list":["post-79","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t