Effective date: 21 August 2026

This Privacy Policy explains how Shop2 collects, uses, discloses, stores, and protects personal data when you visit shop2.shop, create an account, place an order, contact us, or otherwise use our services.

1. Information We Collect

We may collect:

• Name, email address, telephone number, billing address, and delivery address
• Account login and profile information
• Products purchased, order history, returns, refunds, and customer-support communications
• Payment status, transaction identifiers, payment method type, and fraud-screening information
• Device, browser, IP address, approximate location, website activity, referral source, and cookie information
• Reviews, enquiries, survey responses, and other information submitted voluntarily

Shop2 does not directly store complete card numbers. Payments are processed by Stripe and other enabled payment providers.

2. How We Collect Information

Information may be collected:

• Directly from you during checkout, registration, enquiries, returns, or support requests
• Automatically through cookies, logs, analytics, security tools, and similar technologies
• From payment providers, delivery carriers, fulfilment partners, fraud-prevention services, and other service providers
• When you interact with our advertisements, emails, or social-media pages

3. How We Use Personal Data

We may use personal data to:

• Process payments, orders, deliveries, returns, refunds, and disputes
• Create and manage customer accounts
• Communicate order confirmations, tracking updates, service notices, and support responses
• Verify transactions and prevent fraud, abuse, and security incidents
• Improve products, website performance, customer experience, and business operations
• Maintain financial, tax, audit, and transaction records
• Send marketing communications where consent or another lawful basis applies
• Comply with legal, regulatory, payment-provider, and law-enforcement requirements
• Establish, exercise, or defend legal claims

4. Payments

Payments are processed through Stripe and potentially other payment providers displayed during checkout. These providers may collect transaction, identity, device, and payment information under their own privacy policies.

Stripe’s privacy practices are available at https://stripe.com/privacy.

5. Fulfilment and Delivery

Shop2 may share the information needed to fulfil an order with DSers, product suppliers, warehouses, shipping platforms, postal operators, couriers, customs authorities, and delivery partners.

This may include your name, delivery address, telephone number, email address, ordered products, and tracking information. Because Shop2 uses international fulfilment partners, this information may be processed outside Singapore.

6. Other Service Providers

We may disclose information to providers supporting:

• Website hosting and content delivery
• WooCommerce and WordPress store operations
• Payment processing
• Order management and fulfilment
• Email delivery and customer support
• Analytics, advertising, and marketing
• Website security, backups, fraud detection, and performance
• Accounting, legal, insurance, and professional services

Providers receive only the information reasonably required for their services and are expected to handle it appropriately.

We may also disclose information where required by law, to protect customers or Shop2, or as part of a merger, restructuring, financing, or transfer of the business.

7. International Transfers

Personal data may be transferred to and processed in countries other than your own because our suppliers, payment providers, hosting services, and delivery partners operate internationally.

We take reasonable steps to ensure that transferred personal data receives protection comparable to applicable requirements, including appropriate contractual or organisational safeguards where necessary.

8. Cookies and Similar Technologies

Shop2 may use essential, functional, analytics, advertising, and security cookies.

Essential cookies support the cart, checkout, account login, payment, fraud prevention, and website security. Optional cookies may help measure website use, remember preferences, personalise content, or assess advertising.

You may manage cookies through your browser and any cookie-consent controls available on the website. Disabling essential cookies may prevent parts of the store from functioning correctly.

9. Marketing Communications

Where permitted, we may send product news, promotions, abandoned-cart reminders, or other marketing communications.

You may unsubscribe using the link in a marketing email or contact admin@shop2.shop. Transactional messages concerning orders, payments, security, or policy changes may still be sent.

10. Data Retention

We retain personal data only for as long as reasonably necessary for order fulfilment, customer service, warranties, refunds, fraud prevention, accounting, legal compliance, dispute resolution, and enforcement of agreements.

Retention periods vary according to the type of information and applicable obligations. Data that is no longer required may be deleted, anonymised, or securely archived.

11. Security

We use reasonable administrative, technical, and organisational safeguards to protect personal data. These may include access controls, encrypted connections, payment tokenisation, backups, software updates, monitoring, and security tools.

No online service can guarantee absolute security. Customers should use strong, unique passwords and notify us if they suspect unauthorised account activity.

12. Your Choices and Rights

Subject to applicable law, you may request:

• Access to personal data held about you
• Correction of inaccurate or incomplete information
• Withdrawal of consent for future collection, use, or disclosure
• Deletion, restriction, portability, or objection where those rights apply
• Information about how your personal data has been used or disclosed

Withdrawal or deletion may affect our ability to fulfil orders, provide support, maintain an account, or meet legal obligations. We may need to verify your identity before processing a request.

Send requests to admin@shop2.shop.

13. Children’s Privacy

Shop2 is not intended for children who cannot legally enter into purchases or provide valid consent. A parent or legal guardian should supervise purchases made by minors.

Contact us if you believe a child has submitted personal data without appropriate authorisation.

14. Third-Party Links

The website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Shop2 is not responsible for their independent activities.

15. Changes to This Policy

We may update this Privacy Policy to reflect legal, operational, or service changes. The revised policy becomes effective when published with an updated effective date.

16. Contact and Data Protection Enquiries

For privacy questions, access or correction requests, withdrawal of consent, or complaints, contact:

Shop2
Website: https://shop2.shop
Email: admin@shop2.shop